Here you will find information on payment options, shipping, my returns policy and what to do if your item is lost, damaged or stolen in transit
I accept all major credit cards via Pay Pal & Square. Square are the card handling and processing company and they will collect your information and notify me of your order. I do not receive or hold your credit card details.
Items are shipped via Royal Mail within 3 working days of receiving your payment unless stated
For items over the value of £20.00 I ship with tracking details, for smaller items I ship standard parcels. You will receive an email with tracking details ( where applicable ).
Please note that any customs charges, handling fees and taxes incurred by your package will be YOUR responsibility.
Airmail from the UK to the USA & Canada normally takes 10 to 14 working days to arrive, but at times it can be much slower, so make sure you order your gifts in plenty of time!
As the UK is no longer in the EU and there is no free movement of goods from UK to EU / rest of the world, YOU the customer will be responsible for any Import Tax, VAT and handling fees. Please be advised that YOU the consumer will be responsible for all duties, taxes and fees on receiving your parcel.
If you are unhappy with your purchase for any reason, please let me know by email at
bagsofelegance@outlook.com
within 5 days of receiving it. Once you've heard back from me, please return the item undamaged in its original packaging or similar. Once I've received the item, I'll arrange for a refund of the purchase price, or exchange the item for one of the same value, ( shipping costs in returning items will not be refunded )
UK distance selling regulations :-
The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.
The following items can't be returned
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom orders
I am not responsible for any items which get lost, damaged or stolen during shipping, however if you do have a problem please let me know as soon as possible as I may be able to sort the problem for you.
Bags of Elegance
Nottingham
NG57LE
07773419966
bagsofelegance@outlook.com
Opening hours
As this is an online store
It is open 24/7
Order shipping will take place Monday to Saturday
9am to 4pm
If you need to contact me by email I will do my best to reply within 2 working days in normal working hours between
9am and 5pm Monday to Friday
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